Fair and simple
Refund Policy
Last updated: 30 September 2026
Our products are digital and delivered instantly, so we usually can't offer a refund once a product has been downloaded or used.
We will always refund you or fix the problem if:
- A file or your online access doesn't work and we can't fix it.
- You were charged twice for the same order.
- You bought the wrong product by mistake and haven't downloaded or opened it yet.
How to ask for a refund
Email sensorypiece@gmail.com within 7 days of your purchase. Please include your name, the product, the date you paid, and what went wrong. We will reply within 3 working days.
Approved refunds are paid back to your original payment method within 7 working days. Your bank may take a few extra days to show the money.
Your rights
This policy does not affect your rights under South African consumer law.